We provide a 30-day warranty on the product, namely, we will replace the product with a new one if:
- the candle itself goes out at normal humidity in the room, or
- the candle split in half without any signs of heat or mechanical force
The warranty does not apply to spark plugs that have already been used by more than 30%.
The warranty does not apply if storage conditions have been violated or the wick has been waxed due to incorrect "start".
Our product is, first of all, a natural tree that "breathes". Over time, it may appear cracks or change the structure of the bark. This does not affect the performance of the candle, but, on the contrary, emphasizes its naturalness. The shrinkage process itself depends on the temperature and humidity in the room. Therefore we do not recommend to leave candles on the included heating radiators or under infrared heaters. We also do not recommend leaving candles in damp or poorly ventilated rooms, among damp things, etc.
When heating a burning candle, small resins may be released from the wooden part, so it is not recommended to place it on those surfaces from which it will be difficult to wash off the wood resin or wax.
Observe normal storage conditions: air temperature from +10 to +25 ℃, relative humidity 40-60%, sufficient ventilation.